1. Dispatch
We aim to dispatch in-stock orders within 1–2 working days after payment is confirmed. This is a target rather than a guarantee. We will contact you if a material delay is expected.
2. Delivery services
All orders are sent using a tracked delivery service. The carrier may vary according to the product, destination, parcel size and service availability.
3. Delivery charges and estimates
Available delivery methods, charges and estimated times are shown at checkout before payment. Delivery estimates begin when an order is dispatched, not when it is placed.
4. United Kingdom and international orders
United Kingdom delivery is available at launch. International delivery will be offered only where the website can calculate and display the applicable delivery charge at checkout. Customers are responsible for any import taxes, customs duties or local charges unless stated otherwise.
5. Correct address
You are responsible for entering a complete and accurate delivery address. Contact us immediately if you notice an error. We cannot guarantee an address can be changed after dispatch, and additional delivery costs caused by an incorrect address may be charged.
6. Delays, loss and damage
If tracking has not updated, a parcel is materially late, or an item arrives damaged, contact us with your order number. We will investigate with the carrier and provide the remedy required by law.
7. Risk
Responsibility for goods remains with CB Merch until they are delivered to you or a person identified by you to receive them, except where you independently arrange a carrier not offered by us.
Contact
Questions about this policy can be sent to hello@cbmerch.co.uk.