1. Who we are
CB Merch is an independent online retailer. For data protection purposes, CB Merch is the controller of personal information collected through this website.
2. Information we collect
We may collect your name, email address, telephone number, delivery and billing addresses, order details, correspondence, account information, device information and cookie preferences. Payment card information is processed by Stripe and is not stored by CB Merch.
3. How we use information
We use personal information to process and deliver orders, take payment, provide customer support, prevent fraud, maintain security, meet legal and tax obligations, improve the website and, where you have chosen to receive it, send marketing.
4. Legal bases
We process information where necessary to perform a contract with you, comply with legal obligations, pursue legitimate interests such as fraud prevention and service improvement, or where you have given consent.
5. Sharing information
We may share only the information needed with service providers including Stripe, hosting providers, email providers and delivery carriers. We do not sell personal information.
6. International transfers
Some service providers may process information outside the United Kingdom. Where this happens, we use providers and safeguards intended to protect the information in accordance with applicable data protection law.
7. Retention
We keep information only for as long as needed for the purpose collected, including order, accounting, tax, dispute and fraud-prevention requirements.
8. Your rights
Depending on the circumstances, you may have rights to access, correct, erase, restrict or object to processing, and to receive a portable copy of information. You may also withdraw consent at any time where processing relies on consent.
9. Complaints
Please contact us first so we can try to resolve any concern. You may also complain to the Information Commissioner’s Office.
Contact
Questions about this policy can be sent to hello@cbmerch.co.uk.